Certified Revenue Cycle Representative (CRCR) Practice Exam

What is the recommended way to reinforce patient financial discussions according to HFMA best practices?

1. By issuing a new invoice to the patient

2. By copying the provider's attorney on a written statement of conversation

3. By obtaining some type of collateral

4. By changing policies to programs

The correct answer is: By copying the provider's attorney on a written statement of conversation

The recommended way to reinforce patient financial discussions according to HFMA best practices is through documentation of those conversations. This process often involves formalizing the discussions in writing, which can include providing a detailed statement to the patient summarizing the key points of the financial conversation. Involving a provider's attorney can lend credibility and ensure that all legal considerations are addressed, particularly in complex financial situations. This practice not only reinforces the discussion but also protects both the provider and the patient by creating an official record of what was communicated. This documentation helps in establishing clear expectations and serves as a reference point for future interactions, ensuring both parties have a mutual understanding of the financial aspects discussed. It can also help in resolving any disputes or misunderstandings that might arise later on. By contrast, issuing a new invoice may not adequately address the nuances of the financial discussion, especially if the conversation included a breakdown of payment plans or financial assistance options. Obtaining collateral is typically seen as a measure of security rather than a direct reinforcement of financial discussions. Changing policies to programs might be related to improving overall patient financial experiences but doesn’t directly reinforce the specific financial discussions between provider and patient.