Certified Revenue Cycle Representative (CRCR) Practice Exam

What is the HFMA best practice when a patient consents to a financial discussion during a medical encounter?

1. Ensure attending staff can answer questions

2. Have a kit ready for the patient with necessary forms

3. Support that choice if it does not disrupt patient care

4. Decline the request to avoid disruption in care

The correct answer is: Support that choice if it does not disrupt patient care

When a patient consents to a financial discussion during a medical encounter, it aligns with HFMA best practices to support that choice as long as it does not disrupt patient care. This approach acknowledges the patient's autonomy and recognizes the importance of financial transparency in healthcare. Addressing financial discussions in a timely manner can contribute to patient satisfaction and improves understanding of their financial obligations, which is increasingly important in today's healthcare environment where out-of-pocket costs can vary significantly. Supporting this choice validates the patient's concerns and shows that their needs, both clinical and financial, are being considered by the healthcare provider. While engaging in a financial conversation, it is essential to ensure that patient care remains the priority. Thus, supporting this financial discussion must be balanced with the need to maintain the flow of clinical care and the well-being of the patient.