Certified Revenue Cycle Representative (CRCR) Practice Exam

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What aspect does case management primarily aim to ensure?

Cost efficiency in healthcare provision
Continuity of healthcare accessibility and services
Improved healthcare technology
Patient satisfaction surveys

The correct answer is: Continuity of healthcare accessibility and services

Case management primarily aims to ensure the continuity of healthcare accessibility and services. This function is crucial for ensuring that patients receive the appropriate level of care through various stages of their treatment. Continuity is essential because it helps in coordinating various aspects of a patient's care, including follow-ups, referrals to specialists, and transitions between different healthcare settings. By focusing on continuity, case management helps to avoid gaps in care that could lead to complications or delays in treatment. It ensures that patients have access to necessary services, follow-up care, and resources that might significantly affect their health outcomes. This is particularly important for individuals with chronic illnesses or complex medical needs who may require interdisciplinary collaboration to navigate their treatment paths. While cost efficiency, improved healthcare technology, and patient satisfaction surveys are relevant aspects of healthcare, they do not capture the central goal of case management, which is fundamentally about coordinating and ensuring ongoing accessibility to care for patients.