Certified Revenue Cycle Representative (CRCR) Practice Exam

How should a provider resolve a late-charge credit posted after an account is billed?

1. Ignore the late charge

2. Post a late-charge adjustment to the account

3. Contact the patient for payment

4. Re-bill the patient

The correct answer is: Post a late-charge adjustment to the account

When a provider encounters a late-charge credit posted after an account has already been billed, the appropriate course of action is to post a late-charge adjustment to the account. This is because late charges typically need to be accounted for accurately to maintain the integrity of the billing process and financial records. Posting a late-charge adjustment ensures that the updated charges are reflected on the patient's account, allowing for transparency and proper documentation. This adjustment informs both the billing department and the patient about the changes made and ensures that the account balance reflects the most current information. Properly managing late charges is crucial in the revenue cycle to prevent issues such as discrepancies in financial reporting, misunderstandings with patients regarding their bills, and potential compliance problems. By making the late-charge adjustment, the provider acknowledges the charge and takes responsibility for maintaining accurate billing practices.