Certified Revenue Cycle Representative (CRCR) Practice Exam

Are case management and discharge planning services a post-service activity?

1. True

2. False

3. Only for inpatient care

4. Depends on the facility

The correct answer is: True

Case management and discharge planning services are indeed considered post-service activities, which is why the answer is true. These services typically occur after a patient has received medical treatment, particularly when preparing for their transition from a healthcare facility to home or another care setting. Post-service activities, like case management and discharge planning, involve assessing the patient’s needs, coordinating follow-up care, and ensuring that all necessary resources—such as medications, physical therapy, or home health services—are in place prior to the patient's discharge. This process helps reduce readmission rates, enhances patient satisfaction, and supports effective recovery post-treatment. In contrast, the other options suggest either a misinterpretation of when these services occur or a limitation that doesn't encompass the broader understanding of post-service activities. For instance, case management and discharge planning are not solely limited to inpatient care, as they can also apply to outpatient services, making "only for inpatient care" an incomplete perspective. The suggestion that it "depends on the facility" could overlook the standard definitions and practices that are generally upheld across the healthcare continuum.